Guest Information and Guidelines for coming out of Lockdown.
Please note the current guidelines for Hotels and Hospitality venues require the wearing of face masks in public areas except when sitting at a table for eating and drinking.
This guidance for guests will be communicated in Pre and Post arrival e-mails as well as in the bedrooms and Entrance Lobby. The primary purpose of this communication is to protect the health and safety of our guests and staff during the period of coming out of the National Covid 19 lockdown.
During the on-line, and telephone booking process you will be asked for brief contact information. This is no different from what was required when making a booking in Pre-Covid 19 days.
This information will be used to complete your booking and registration form, which will require signature on arrival and for contact tracing following your visit, should this be necessary.
You will also be asked for an arrival time within the Check-in window 3pm-10pm in order that we can stagger arrivals if so required. This is unlikely to change from your request.
Should you develop Covid 19 symptoms before arrival we request that you cancel your visit by giving us 48 hours’ notice of cancellation if at all possible, in which case you will receive 100% refund.
Should you have a positive test within the 48-hour cancellation window, we will offer you an alternative date free of charge or 50% refund as preferred.
All tourist brochures, magazines and soft furnishings will be removed from the rooms and public areas, so it would be advisable therefore to do some online research on local attractions and things to do in the area prior to or during your stay with us. We will be delighted to assist you verbally on appropriate itineraries during your stay.
We will encourage the use of social distancing methods of communication such as internal room phones, mobile phones, text messaging and Whats App in order to limit close contact wherever possible. Such communications if recorded will be deleted on your departure.
We have introduced an internal one-way system within the reception, restaurant and deck areas in order to maintain social distancing requirements. We have also installed hand wash sanitising stations at the entrance door to the Lodge and in the lobby leading to the toilets and bedrooms.
We ask that all guests use the hand sanitisers on entering the lodge and also when going to the toilets and bedrooms. On leaving the toilets and bedrooms we ask that you wash your hands using the wash hand basin facilities before returning to the public areas.
Food Service Breakfast Daily 7:30 – 9:30 am (Residents Only). Our breakfast menu will be available via an online ordering app and on a laminated copy in the bedrooms. We request a pre-order and time for guest breakfast reservations.
Food Service Dinner Daily 6:00 – 8:00 pm (by table booking and pre-order only). Our dinner menu will be available via an online ordering app and laminated copies at the tables and in the rooms. Orders will be taken thru the app or by our waiting staff with consideration to safe distancing requirements. Food and drinks will be served to the tables on a sanitised trolley or by our waiting staff to a nearby laydown table maintaining safe distancing and sanitising guidelines. A limited room service dinner menu will be available on request.
We ask that all guests respect the one-way system in place and exit the reception/till area with Perspex screen to complete payment and checkout. Payment can also be made at the tables with contactless card payment including Apple Pay.
Bedroom Hospitality Trays with teas, coffees and biscuits will be provided. These trays will be sanitised and minimally stocked for each room. Re-stocking will be available on request and left outside your room door.
Unfortunately, we will be unable to offer a free porterage service during this period as this will require us to disinfect your bags before handling. Should you require this service please contact us to make arrangements prior to your arrival.
Should you develop Covid 19 symptoms during your stay with us please let us know as soon as possible, as self-isolation will be necessary until your departure and so that the necessary contact tracing can be initiated.
Should you develop Covid 19 symptoms within 14 days post departure, please let us know so that the necessary contact tracing can be initiated.
When moving from our public areas to the toilets or bedrooms, there may be pinch points where distancing requirements are restricted. When moving to and from those areas we advise that guests use appropriate face mask protection. Should you not have a face mask on you at the time we suggest a priority policy where guests leaving the public area have priority over guests arriving into the public areas.
Bedroom cleaning and servicing will be restricted during this period, to be done at room change time only, unless requested otherwise for stays of more than two days.
As we provide a full food service at The Lodge, we do not allow take away meals in our guest bedrooms or main public areas. Should you require to consume a takeaway meal on our premises please contact us to make table arrangements. Unfortunately, we can not provide this service free of charge as additional sanitising will be necessary.
Please be aware that we will do our best to provide adequate natural ventilation to our public areas and bedrooms, although this occasionally may be weather dependent. We ask our guests to maintain this policy to keep their bedrooms well ventilated whenever possible and specifically on the day of departure to leave a window or outside door open so that the room is well ventilated before room servicing is commenced.
Thanks in advance for your cooperation
The Management and Staff at The Lodge on the Loch
September 2020